Terms and Conditions

By placing an order on this website, you are agreeing to the following terms and conditions:

All orders and other requests received are subject to acceptance by See Done Enterprise (legal entity for Buy Cake Today), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via online banking.

We provide same day deliveries for orders confirmed before 3:00 PM. Order placed after 3:00 PM will be delivered the following day or any other day as selected by the customer on the cart page.

If you wish to make any changes your order, please do so by contacting us at hello@buycaketoday.com or via whatsapp 012 908 3658 (Mon-Sat, 9:00 AM-6:00 PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to updating the delivery address and in relation to card messages) if changes are requested 24 hours before the intended delivery day.

Order and payment made are not refundable. Customer must ensure that the delivery address provided to us is within our coverage area. Any address provided is not within our coverage area, there will be no refund. If information given is incorrect or purchaser/receiver is not contactable, there will be no refund. We (Buy Cake Today) has the right to cancel or refund any order placed given notice for whatever unforeseen reason that it is deem to. Any cash refund to customer bank will incurred a deduction of 5% bank processing fee from the total purchase amount. Any last minute changing of address will be charge another delivery fee.

All products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without any prior notice. In terms of product requests, we will try to fulfill all requests to the best of our ability. For simple requests please inform us via whatsapp 012 908 3658 (Mon-Sat, 9:00 AM - 6:00 PM) / email (hello@buycaketoday.com) and will try to accommodate the request subject to the availability of the color. 

  1. We accept Credit / Debit cards and Online banking. In order to offer the best security, all our payments are processed securely via Razer / PayLater By Grab / Atome.
  2. We never store or have access to your credit or debit card details.
  3. If you create an account, your shipping details will be stored securely so that you can check out easily on future visits without re-entering your card details.

  1. Delivery charges will added at the checkout.

  1. Deliveries can be done on Mondays to Sundays.
  2. Timed deliveries are not available.
  3. Although our team will always try our best to ensure punctual delivery for our customer, Buy Cake Today cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we use or anything else outside of Buy Cake Today’s control.
  4. In the event of a non-delivery, please contact us at hello@buycaketoday.com or via whatsapp 012 908 3658 (Mon-Sat, 9:00 AM - 6:00 PM). It is the customer's responsibility to contact us within one (1) day (24 hours) of the scheduled delivery date. 
  5. In the event where the delivery location is too remote or unreachable by our branch, we will contact you before the intended delivery date to offer a full refund and cancellation of your order. We are not able to deliver to PO boxes.
  6. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
  7. If you change address, you must update your address details on the "My Account" section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done 24 hours or one (1) day before the intended delivery date / slot. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.

Our cakes are packaged to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged during transit. Should this occur to a level that you deem unacceptable, please contact our customer care at hello@buycaketoday.com to inform us immediately with images to support your claim so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged product within 6 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Buy Cake Today has no influence over these timescales.

We do everything we can to ensure our products are delivered. If for any reason we made a mistake and deliveries don't turn up, please contact our customer care at hello@buycaketoday.com to inform us. We will send you a replacement on our next available delivery date. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Buy Cake Today has no influence over these timescales.

Satisfying you and your recipient is our ultimate aim. We always strive to deliver products at its best condition and on time.

To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your order and is subjected to a mandatory review and investigation process by our Customer Support team. The products should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. 

  1. Coupon will be expired within 30 days from you receive it from our automated system once after you review our products.
  2. All coupon received from us are not allowed to be used for products that having ongoing sale / promotion.
  3. The value of the coupon code received from us is not allow to be exchanged as cash.
  4. All coupons that already expired are not allowed to extend the date, but if there is a reasonable reason, we may consider on it.
  5. Coupon code cannot be replaced if lost or stolen. If you suspect an unauthorised activity, immediately report this to us via email (hello@buycaketoday.com).
  6. If you are not sure about the coupon terms & conditions, kindly contact us immediately to get the correct informations.
  7. Buy Cake Today have the right to change / add the coupon terms & conditions without any prior notice.

During adverse weather conditions (including heavy rain, storm, typhoon, and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders.

Buy Cake Today shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Buy Cake Today’s reasonable control

  1. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
  2. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.
  3. During the checkout process, we ask for the following personal information:

We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer’s email for marketing communications from time to time. Please ensure that email addresses are accurate.

We use this information for credit and debit card validation.

We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

We require this information in order to deliver the products you have ordered. It is vital that the recipient’s address and contact is accurate.

We will use it as our marketing purpose on our website & our social media content such as Facebook / Instagram.

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